Rider Support
We're here to help you succeed. Get the support you need, when you need it.
Phone Support
Call us anytime for immediate assistance
+41 44 123 45 67
24/7 Available
In-App Chat
Get instant help through the rider app
Help Center
Browse our knowledge base
Common Questions
How do I get paid?
Payments are processed every Tuesday via direct bank transfer for deliveries completed the previous week.
What if I have an accident?
Contact support immediately at +41 44 123 45 67. All riders are covered by our insurance policy during active deliveries.
Can I change my delivery zone?
Yes, you can switch zones at any time through the app settings or by contacting support.
What equipment do I need?
You'll need your own vehicle (bike, e-bike, scooter, or car) and a smartphone. We provide the delivery bag and branded gear.